“It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.”– Patricia Fripp
Welcome to my blog. In this post, you will find the detailed review of the hotel we stayed at along with a few pictures from the stay. Let’s get started.
The Hotel: We stayed at the “Temple Tree Resort & Spa” in Bentota. While looking for Bentota hotels, this hotel showed up at the top of the search results and we immediately liked it. A boutique hotel situated by the pristine stretch of beach in the southern coast of Sri Lanka, we were blown away by the pictures of this hotel. It is a 5-star hotel and fit right into our budget. It looked like the perfect destination hotel for our weeklong stay in Sri Lanka.
Booking Experience: Hassle free. Within no time, we were able to book the room we liked.
Initial Enquiries: As soon as we booked our stay with the hotel, we put an inquiry related to pickup. Unfortunately, we did not hear from them for a few days. We sent a follow-up and this time, we managed to grab their attention and got a response. They were courteous throughout the email conversation.
Check-In and Check-Out: We were picked up by the hotel staff and were comfortably shifted to the hotel. Both, check-in and check-out processes were smooth. We were welcomed with a refreshing drink and our luggage was handled with care. During check-out, the bills were properly handed over to us without any discrepancy.
Advertised VS Reality: The pictures displayed on the website, of the hotel space and rooms, were true to what we saw and experienced. We had high expectations by going through the pictures and we were so happy that our expectations were met.
Room Décor and Experience: Ours was a beautiful room with a great view and modern interior décor. The bed overlooked the Indian Ocean and all the paintings placed in the room took us right into the heart of the ocean. A plush sofa, private balcony with furniture, wardrobe with a safety deposit box are just a few of the many things we loved about our room. The bathroom was small but it included everything one might need during the holiday.
Amenities:The bathroom amenities included everything I could imagine. Right from the herbal soaps to sewing kit, cotton pads to shaving kit, hair dryer to sanitary napkin, rain shower head to hand shower; you name it, you find it. The bath amenities were all replenished on a daily basis. There are two pools with kid’s sections. The pools were maintained very well. The garden was well-manicured and kept clean. The beach chairs were available in plenty and as soon as we chose our chairs, the staff would supply the cushions and beach towels in no time. We also had a good experience at the spa.
Food: A good breakfast spread consisting of fruits, cakes, fresh juices, various choices of Sri Lankan dishes, Chinese and Intercontinental dishes ensured we had a great start to the day. There are 2 restaurants overlooking the ocean with options for in-room dining and poolside/beachside services. The food quantity and quality were excellent. The in-room coffee plate included sachets of Ceylon tea and Coffee with a good supply of sugar and milk. The drinks were nicely mixed and overall, presentation was a treat to the eyes. A great value for money.
Staff: Extremely welcoming and helpful. Instead of pointing out the way, the staff walked with me to lead me to the spa. Directions to the nearby market along with general advice on how much fare we should pay, replacing the hair dryer that did not work, putting extra coffee/tea/sugar in the tray knowing we are coffee/tea addicts, keeping our bills ready once knowing we would leave early in the morning, ensuring we did not find the food too spicy etc are just some of the examples of the warm hospitality of the staff.
Proximity: Unfortunately, we did not find any supermarket near the hotel and every time we needed something, we had to take a tuktuk (auto-rickshaw) to the nearby market. Yes, you can easily find a tuktuk at the entrance of the hotel. No, the distance is not walkable (unless you are in a mood for walk for hours). We did not face any problem with it though as we made a list of things we need to stock up on and bought them all in a day. There are shacks and restaurants nearby the hotel that you can explore on foot.
Will I recommend it? Definitely 😊
Here are some pictures Prateek clicked right outside out room.
Playsuit: Got it from Koh Samui